Privacy Policy

Basic information about the processing of personal information

Data controller Amadeus IT Group, S.A. (“Amadeus”)
Purpose of Personal Data Processing To provide Traveler ID website to users. Traveler ID website is designed to provide information to users about TravelerID mobile application (”TravelerID App”),  an app enabling users to create a certified digital identity and enroll to use facial recognition at boarding gate with Amadeus customers.
Legal Grounds for ProcessingConsent.
Legitimate interest.
Recipients of the Personal DataAmadeus affiliates and third-party service providers.
Data subject’s rightsUnder certain circumstances, you have rights to access, review and restrict processing of personal information as well as the right to lodge a complaint with a supervisory authority.


Amadeus IT Group SA (“Amadeus”, “we” or “us”) is committed to protecting the privacy of the personal information (information that identifies you as an individual) it collects and processes from you and warrants it acts in compliance with applicable data protection legislation in its processing activities.

This document (“Privacy policy”) describes how we collect, use, and to whom we may disclose the personal information we collect and process about you when you visit Traveler ID website. This Privacy policy also describes the measures we take to protect your personal information and how you can exercise your rights.

Who is collecting and processing the personal information?

Amadeus acts as the data controller and is responsible for collecting and processing your personal information collected through TravelerID website.

What personal information do we collect about you and for what purposes it is used?

TravelerID Website is designed to provide you information and updates about TravelerID App and services available on Traveler ID App.

When you visit Traveler ID website, we will collect some personal information through the use of cookies. You will be asked to consent for the use of cookies through a cookie banner when visiting TravelerID website for the first time. Once you have accepted the usage of cookies, you will have the option to disable the usage of cookies at any time by clinking on the Cookies button. We may use these cookies to improve our products and services for example through the use of analytics (aggregated and anonymized data) which allow to identify usage trends or to show you interest-based advertising on third party websites after you have shown interest in our products or services (through third party advertising cookies). To know more about the cookies used on Traveler ID website and how to manage them, please read our Cookie policy.

If you want to receive e-mails with information, news and updates about Traveler ID App and related customer services, you will be able to provide your e-mail address through a sign-up box available on the Traveler ID website.  You will have the option to unsubscribe from these e-mails at any time by clicking on the link available at the bottom of the e-mail.

We may also use your personal information collected through Traveler ID Website in aggregate format for research, analytical and statistical purposes, to improve our services and to identify products, solutions and services that might be of your interest on the basis of our business legitimate interests.

What is the legal basis for the processing of your personal information?

The legal basis for processing personal information collected through Traveler ID Website are consent and legitimate interest. Where personal information is processed based on our legitimate interest, the privacy impact on the individual whose data is being processed will be considered.

Who is your personal information shared with?

We may share your personal information with Amadeus affiliates, who, due to the nature of the services Amadeus provides as a global travel technology supplier, may be located in any location around the world. These Amadeus affiliates may process your personal information for the purposes described in this Privacy policy. A link to the complete list of Amadeus affiliates and their locations can be found in the Amadeus annual reports.

In addition, we may also disclose your personal information:

  • To third-parties, business partners, subcontractors and service providers processing your personal information on our behalf for the purposes described in this Privacy policy.
  • To an affiliate or other third-party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
  • If necessary:
    • Under applicable law including laws outside your country of residence;
    • To comply with legal processes;
    • To respond to requests from public and government authorities including public and government authorities outside your country of residence;
    • To enforce our terms and conditions;
    • To protect our operations or those of any of our affiliates;
    • To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and
    • To permit us to pursue available remedies or limit the damages that we may sustain.

Where such disclosures take place, Amadeus requires the appropriate technical and organizational security measures to be in place to protect personal information, and for personal information to be processed lawfully. Amadeus only allows affiliates and third-party service providers to use personal information for specified purposes and in accordance with Amadeus instructions. Any sharing of personal information using third party platforms would be governed by the terms of the third-party platform used.

  • Finally, Amadeus may share your personal information in aggregated and anonymized form with third parties for analytical purposes.

Internal transfers of personal information

When Amadeus shares your personal information with its affiliates and third-party service providers who process your personal information on behalf of Amadeus, this may involve transferring personal information, including outside the EEA. When personal information is transferred to another country it will continue to receive adequate protection through contractual or other arrangements put in place with affiliates and third-party service providers. For transfers from the EEA to third countries outside of the EEA at least one of the following appropriate safeguards will be implemented:

  • Personal information will be transferred to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission.
  • Standard data protection clauses approved by the European Commission which give personal information transferred the same protection it has in EEA.
  • With affiliates and third-party service providers based in the US, Privacy Shield which gives personal information similar protection it has in EEA.

Further information on the appropriate safeguards used when transferring personal information outside the EEA can be requested through contacting support@traveler-id.com. When requesting this information, please make a reference to the transfer of personal information outside the EEA.

Security and integrity of personal information

We use reasonable organizational, technical, and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through e-mail. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the ‘Contacting us‘ section of this Privacy policy. When personal information is processed on behalf of Amadeus, access is limited to those who have a business need to know. Personal information will be processed in accordance with the instructions of Amadeus and those who have access are subject to a duty of confidentiality. Amadeus has procedures in place to deal with any suspected personal data breach and will notify individuals and any applicable regulator of a breach where legally required to do so.

Retention of personal information

Amadeus retains personal information for as long as necessary to fulfill the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Please note that anytime you provide us with your details, we may specify the period of time that we intend to keep the data according to the specific purposes defined at the point of collection.

Data access and correction requests

If you would like to access, review, correct, update, or otherwise limit our use of your personal information (including deletion) that has been previously provided to us, including any other privacy related matters, you may contact us by email at support@traveler-id.com or write to our Chief Privacy Officer, via Amadeus IT Group SA, Calle Salvador de Madariaga 1, 28027 Madrid, Spain. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to personal information. Amadeus may also be restricted from allowing access to, changing, or deleting some personal information.

Contacting us

If you have any questions regarding this Privacy policy, please contact us by e-mail in the English language at support@traveler-id.com

Your rights

Although Amadeus intends to carefully address any request and/or claim from you, as well as carefully process your personal information, you are entitled to file any claim or complaint before the relevant data protection authorities, if the answer provided by Amadeus does not meet your expectations.


This Privacy policy is published by Amadeus IT Group SA and may be changed at any time. The latest version will always be available on Traveler ID website and any material changes will be communicated to you. The date this document was last updated is shown here: October 2020.